FAQs
Shipping
Where do you ship to?
Where do you ship to?
We ship to most states across the United States. Availability may vary based on local alcohol regulations.
How long does delivery take?
How long does delivery take?
Orders are processed within 3–5 business days, with delivery times depending on your location.
Do I need to be home for delivery?
Do I need to be home for delivery?
Yes. All orders require an adult signature (21+) upon delivery.
How much does shipping cost?
How much does shipping cost?
Shipping is calculated at checkout based on your order and delivery location.
What if there’s an issue with my order?
What if there’s an issue with my order?
If your order arrives damaged or incorrect, please contact us within 48 hours, and we’ll resolve it promptly.
Store Pickup
Do you offer store pickup?
Do you offer store pickup?
Yes. You can select store pickup at checkout for eligible orders.
When will my order be ready?
When will my order be ready?
You’ll receive a confirmation once your order is ready for pickup. Please wait for this notification before coming in.
What do I need to bring?
What do I need to bring?
Please bring a valid ID and your order confirmation. Orders must be collected by someone 21+.
Can someone else pick up my order?
Can someone else pick up my order?
Yes, but they must be 21+ and present the order confirmation at pickup.
Refund
Can I return or exchange my order?
Can I return or exchange my order?
We do not accept returns or exchanges unless the item is defective or damaged.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
Please contact us within 5 days of delivery with your proof of purchase. If approved, we’ll offer a replacement or store credit.
Do you offer refunds?
Do you offer refunds?
If your return is approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank.
Are there any exceptions?
Are there any exceptions?
Yes. Wines that are 5 years or older are sold at the buyer’s risk and are not eligible for return or refund.